Refund Policy

At Lysavera, we want every customer to feel confident and satisfied with their purchase. If for any reason you are not fully happy with your order, we are here to help.

1. Eligibility for Returns

You may request a return or refund within 14 days of receiving your order.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition in which it was received.
• Proof of purchase (order number or receipt) is required.

Due to hygiene and safety standards, we cannot accept returns of opened or used skincare products.

2. Non‑Returnable Items

We do not accept returns for:

• Opened or used products
• Items not purchased directly from Lysavera.com
• Gift cards or promotional items

3. Return Process

To initiate a return, please contact us at:

📧 Info@lysavera.com

Include your:

• Full name
• Order number
• Reason for return

Once your request is approved, you will receive instructions on how and where to send your item.

Return Address: 26 Great Queen Street, London, WC2B 5BB, UK

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method.
• Processing time may vary depending on your bank or payment provider.

Shipping fees are non‑refundable, except in cases of damaged or incorrect items.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Contact Us

For any questions about returns or refunds, reach out to us at:

📧 Info@lysavera.com 🌐 Lysavera.com